Update 26.10.1: IXG-DM7 Entrance Panel Improvements for Multi-Tenant Projects

Release: October 30, 2026

• Custom Welcome Screens (IXG-DM7)
  • Personalize IXG-DM7 entrance panels with custom welcome screen images to display branding, logos, or visitor instructions
  • Upload and manage up to 40 images per site
  • Assign different welcome screen images to individual IXG-DM7 entrance panels
• Enhanced Directory Management (IXG-DM7)
  • The Entrance Settings page has been redesigned with improved directory organization tools
  • Organize directory entries using drag-and-drop folders (up to five levels deep)
  • Sort directory entries by Unit Number, First Name, or Last Name
• Aiphone Support Access
  • Site Administrators can now grant temporary access to Aiphone Technical Support for remote troubleshooting and assistance
• Enable support access for 24 hours, 7 days, or 30 days
  • Access can be disabled at any time by the Site Administrator
  • Simplifies troubleshooting and support workflows
• Access Codes Management Improvements
  • Access code administration has been redesigned to make managing credentials easier
  • New Site-level Access Codes page displays access codes across all units on a single screen
• Guard Call Configuration (IXG-DM7)
  • Remote management users can now configure the Guard Call button on the Call by Unit screen
  • Supported destinations include these endpoints in Guard and Commercial Units:
    • Answering stations
    • VoIP extensions
    • IXG Mobile apps
• Other Improvements
  • Unit numbers now sort correctly in numerical order throughout the platform
  • Device time zones now default to the site’s configured time zone unless manually changed
  • Improved validation messaging when adding stations
• Additional minor bug fixes and performance improvements
  • Users now receive email notifications when they are removed from a branch, including information about removed roles and support contact details
  • IXG-2C7 Doorbell Input
  • Added support for triggering a doorbell chime on an IXG-2C7 using an external button

Update 26.9.1: Bulk Tenant & Unit Creation and Mobile App Enrollment

Release: September 11, 2026

• Upload CSV for Multi-Tenant Tenant & Unit Creation
• Accessible from the Unit table on the site dashboard
• Template provided with necessary fields
  • Users will see a preview of the information to confirm it is accurate before proceeding with the import
• Bulk Mobile App Enrollment
  • Accessible from the Tenant table on the site dashboard
  • Email IXG Mobile app invites to multiple Units and Tenants simultaneously
  • Download IXG Mobile registration QR codes for later distribution
• UI/UX Improvements
  • Updated Station, Unit, & Tenant table layout
  • Bulk delete Units function
  • Unit # displayed in SIP destination table for easier identification
• Other minor bug fixes and improvements

Update 26.8.1: Expanded MFA Support, Event Log Export, and Bug Fixes

Release: August 7, 2026

• New MFA Methods – Email and TOTP
  • AiphoneCloud now supports the following MFA methods:
  • One-time SMS code
  • One-time Email code
  • Time-based one-time password (TOTP) applications
• Remotely Download Station Log
  • Users with access to a Site can now remotely download a station’s log file. The device log provides details about station operation and connectivity. 
• Bug Fixes
  • IXGW-LC Labels – Fixed issue where labels on IXGW-LC relay output management table were cut off
  • Default Gateway IP – Fixed bug where some station default gateways were set to 0.0.0.0 IP address
  • US Territory Area Codes – Now counted as part of our phone number validations

Update 26.7.1: UI Updates and Platform Enhancements

• UI Updates
  • In Remote Management, the “My Sites” and “My organization sites” tabs have been consolidated to “Branch Sites”. The list will display all accessible sites in the user’s active branch.
  • A new pinning capability allows users to pin frequently accessed sites to the top of the list. This persists across sessions and browsers and is unique for each user.
  • User Profile and Profile Settings pages have been updated. Users can easily edit personal info, view Roles and leave a Branch.
  • Password and MFA changes will generate email alerts to the user’s address. “Request Data” and “Delete Account” processes have been established to support GDPR requirements.
• Feature Updates
  • All devices now support DHCP, enabling quick, hands-off network configuration during setup. This is available from the Association Wizard modal and from a device’s network settings. When DHCP is selected, all network fields are locked and cannot be manually edited. Devices will receive IP addresses from the DHCP server, and the gateway will update their network information in AiphoneCloud
  • Prevent Being Monitored: A new Monitoring tab in Security Settings introduces a simple toggle to prevent stations from being monitored by answering stations. This setting is available for door, entrance, and audio-sub stations
  • Fixed issue where Absent/Delay Transfer settings couldn’t be saved without an initial transfer destination – integrators can now configure re-transfer only, matching expected behavior from the Support Tool
• Bug Fixes
  • Property Management company information provided during account creation will persist to populate the onboarding modals
  • Unit tab of the dashboard now immediately reflects the correct number of mobile apps without needing to refresh the page
  • Resolved an issue where certain changes did not prompt the display of “Upload Settings” on the site dashboard
  • Dealer users can no longer be invited to a Site as a Property Manager
  • Inviting a user to a branch in which they already have a role generates the correct error message
  • Resolved an issue that prevented deletion of a pending Site Property Manager invitation
  • Saving a tenant only requires one of the following fields to be populated: First Name, Last Name, Email, Phone Number
  • Using the same door release output code for relay 1 and relay 2 resulted in an invalid configuration file. This is no longer possible
  • Small fixes to formatting and navigation throughout AiphoneCloud
  • Corrected the “Existing Site ID” list sort order in the New Site Creation modal

Update 26.5.1: Platform Improvements and UI Fixes

• AiphoneCloud Platform
  • When a user is removed from a branch, they also lose any Site roles for sites managed by that branch
    QuickSpec
  • Added a filter for TAA compliant items on certain pages
  • “TAA Compliant” chip now displayed for applicable IX & JP components
  • Added IX-NVP-2DCLA
• Remote Management
  • Added confirmation dialog to “Delete Unit” action
• Bug Fixes
  • SIM Billing Data bar
  • Explore Data Plans: Text has been reformatted to prevent overlap issue
  • Company Information Icon: Variance in size and color of icon has been corrected 
     

Update 26.3.1: Redesigned Dashboard and Enhanced Remote Support

• UI Updates
  • Refreshed sign-up and login page make it easier for occasional users and new onboardees to get in and get going
  • Reworked dashboard puts key information front and center — multi-branch management is cleaner, with a guided layout that helps both new and experienced users get up to speed quickly
  • New branding and navigation makes jumping between sites, managing devices, and troubleshooting remotely smoother and more efficient
  • Reprogramming a SupportTool project in remote management is now seamless — station credentials, numbers, names, and network information populate automatically, and new devices default to secure credentials
• Notable Improvements
  • Trigger 2nd Door Relay with IXG Mobile App: Enable Display 1 & 2 for a station in the address book, allowing buildings with a single intercom station to independently control two sets of doors — giving tenants the flexibility to grant partial or full access as needed
  • Station Association wizard now displays the Gateway’s network information as a locked reference field
  • When using the site wizard, only devices whose current IP address does not match their programmed IP address will be associated, rather than every device on the site
     

Update 25.11.1: Minor UI Updates & Bug Fixes

• UI Updates
  • Re-Transfer destinations can now be configured for Absent and Delay Transfer
  • Updated ONVIF/RTSP credentials for IX/IXG station cameras using bulk options; enable/disable streams independently for VMS integration
  • New Branch Information page for Dealers and Property Admins/Managers allows viewing details and managing users, including linking an IXG Portal account
• Resolved issues
  • The Station List will now correctly display out of date firmware and prompt for an update
  • Corrected an issue where the Gateway would display as Offline even though it was connected to AWS Remote Management. This fix is included as part of “Check Availability”. This issue was previously resolved by restarting the Gateway.
  • Corrected issues related to Dealers and Property Managers editing Site-level permissions for other user types
  • Deleting a Unit will now correctly delete that Unit’s Mobile Apps from device call destinations and address books
     

Update 25.10.1: Remote Management Commercial Features Update

• Redesigned Pages
  • Call Destinations
  • Address Book
  • Absent and Delay Transfer Settings
  • Input and Output Settings
  • Station ONVIF Settings for VMS Integration
• New Features in AiphoneCloud (previously only available in Support Tool) 
  • Speed Dial
  • SIP Integration
  • IP Camera Integration
  • Units Page Redesign
  • Simplified tenant management 
  • Improved generation of QR codes for app enrollment and dealer testing  
  • Improved options for configuring how tenants are displayed in the directory
     

Update 25.7.1: Property Management Update

• Dealers:
  • Remote System Configuration & Maintenance: Configure, monitor, and update IX | IXG series intercom remotely. 
  • User & Access Management: Invite PMs (e.g., PM Basic, PM Advanced) to manage tenant information and enroll mobile app users or to have full control over their intercom system. 
• Property Managers/End-Users: 
  • Advanced Site Management (with Advanced Privileges): Program intercoms and add devices for specific sites.
  • Tenant & Mobile App Management: Easily add/edit tenants and register/manage their mobile apps for intercom management. 
  • Move-In/Move-Out: Streamline tenant transitions within the intercom system. 
• AC Nio Add-Ons
  • Dealer Branch Member role can now create AC Nio licensing deployments
  • Host up to 12,000 users for AC Nio cloud deployments* (previous limit: 2000)
  • Action Plans in AC Nio cloud deployments
  • All AC Nio add-ons purchased through AiphoneCloud
• SIM Billing
  • Refreshed SIM Billing UI
  • All pages have been refreshed to better suit users’ needs
  • AiphoneCloud users can search for SIM Billing sites
  • View sites where you have access to SIM Billing with an IXG Portal Account
  • Search by Site ID, Site Name, or Cloud Gateway MAC address
• Data Plan Information
  • View site data plan information and upgrade or downgrade plans on the “Explore Data Plans” page
  • Explore pricing options without setting up a site