Problem:

This issue occurs in IX or IXG Support Tool when a station search fails. 

The exact error that will appear is “Station Search Failed.”

Cause: 

Another service on the PC is using Port 8700, which is the port that IX or IXG Support Tool uses to search for stations.

Solution:

Diagnosing this issue requires familiarity with Windows PowerShell. Otherwise, ask the site's network administrator for assistance.

1. Open Windows Powershell
2. Type netstat -ano > netstat.txt
3. Type get-process > process.txt
4. Navigate to C:\Users\%username% to retrieve the two files.
5. Open the netstat.txt in a text editor and search for which process is using port UPD 8700 and record the PID (Process ID).
6. Open the process.txt file and search for the PID found in the previous step.
7. In Windows Powershell type stop-process {PID}

   Where {PID} is the process id. Ex. Stop-process 6745